Return policy
1. Eligibility
- You may return thermos cups and ceramic cups within 14 calendar days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags/accessories intact.
- Customized products (e.g., engraved cups) are non-returnable unless defective.
2. Return Process
- Contact our support team via email or phone to request a Return Authorization (RA) number. Include your order number and reason for return.
- Package the item securely, clearly marking the RA number on the exterior.
- Ship returns to: 74 Rue Léon Trulin, Lille, Hauts-de-France 13177, France.
- You are responsible for return shipping fees. We recommend using a trackable shipping method for proof of delivery.
3. Refunds & Replacements
- Refunds: Processed within 7 business days of receiving and inspecting returned items. Funds will be credited to your original payment method (original shipping fees are non-refundable).
- Replacements: Available for defective or damaged items. We will ship a replacement at no extra cost once the returned item is verified.
4. Exceptions
- No returns for items damaged due to misuse, neglect, or improper handling.
- Late returns (after 14 days) will be rejected and returned to you at your expense.
- Clearance or discounted items are non-returnable unless defective.
5. Contact Us
For return-related inquiries:
- Address: 74 Rue Léon Trulin, Lille, Hauts-de-France 13177, France
- Phone: +33785609606
- Email: support@yoursclothingus.com