Shipping policy

1. Shipping Coverage

We ship our thermos cups and ceramic cups exclusively within France.

2. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive a shipping confirmation email with tracking details once your order ships.

3. Delivery Times

  • Standard Shipping: 3-5 business days after order processing.
  • Delivery times are estimates only; delays may occur due to holidays, carrier disruptions, or remote locations.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order weight.
  • No free shipping offers apply unless explicitly stated on our website.

5. Shipping Address Requirements

  • All orders must be shipped to a valid French address (P.O. boxes and military addresses are not accepted).
  • Ensure your shipping address is accurate; we are not responsible for misdeliveries or lost items due to incorrect information.

6. Lost or Damaged Shipments

  • Contact us within 3 business days of the estimated delivery date if your order is lost, missing, or damaged.
  • Provide your order number and photos of damaged items (if applicable) for assistance.
  • We will investigate with the carrier and offer a replacement or refund for eligible cases.

7. Contact Us

For shipping-related questions or support:
  • Address: 74 Rue Léon Trulin, Lille, Hauts-de-France 13177, France
  • Phone: +33785609606
  • Email: support@yoursclothingus.com