Shipping policy
1. Shipping Coverage
We ship our thermos cups and ceramic cups exclusively within France.
2. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive a shipping confirmation email with tracking details once your order ships.
3. Delivery Times
- Standard Shipping: 3-5 business days after order processing.
- Delivery times are estimates only; delays may occur due to holidays, carrier disruptions, or remote locations.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location and order weight.
- No free shipping offers apply unless explicitly stated on our website.
5. Shipping Address Requirements
- All orders must be shipped to a valid French address (P.O. boxes and military addresses are not accepted).
- Ensure your shipping address is accurate; we are not responsible for misdeliveries or lost items due to incorrect information.
6. Lost or Damaged Shipments
- Contact us within 3 business days of the estimated delivery date if your order is lost, missing, or damaged.
- Provide your order number and photos of damaged items (if applicable) for assistance.
- We will investigate with the carrier and offer a replacement or refund for eligible cases.
7. Contact Us
For shipping-related questions or support:
- Address: 74 Rue Léon Trulin, Lille, Hauts-de-France 13177, France
- Phone: +33785609606
- Email: support@yoursclothingus.com